KC Desktop Update Request
If you are looking to download the latest KC Desktop update or the KC Desktop full installer, please click the button below and fill out the form.
Be sure to use the email address we have on file when submitting the form. If your email is found and your account is active, you will receive an email with the download links. If your email is not found, you will receive an email to try again with a different email address. If your email is found but your account is inactive, you’ll be advised to contact sales.
Alternatively, if during business hours (Mon – Fri 8am EST to 5pm PST), you may call (888) 486-4343, option #2.
Please note that there is no after-hours emergency support for updating or updating issues. To avoid downtime, we recommend only installing updates during our support hours.
The current posted update version of Kennel Connection desktop is: 7.12.21.
A HOTFIX is available! If you’re experiencing any issues running version 7.10.12, please contact Support@KennelConnection.com and ask about the available hotfix to see if it might resolve your issue.
How to check your version
To check which version you’re running, open your KC software and in the bottom right-hand corner, the version will be displayed. Alternatively, click Help, About Kennel Connection in the top menu to view your installed version.
Running a version lower than the posted update? Click “Request Update Link” below to obtain the latest update.
DO NOT DOWNLOAD AND INSTALL THIS UPDATE IF YOU ARE ON THE LATEST HOTFIX LISTED ABOVE OR HAVE INSTALLED OR HAD A HOTFIX INSTALLED SINCE JUNE 1st, 2023.
Contact support for assistance or you are unsure.