As a business owner, do you prefer to work with a company where you may be just another “number,” without a personal relationship with your vendors? Or would you rather do business with other privately owned companies, run by regular, hardworking people you’ve known for years—people who value each and every client? That choice is yours to consider. However, we find that most pet care business owners prefer the latter!
You’ve likely heard the news of yet another software company merging or selling to a large corporation, no longer privately owned and family-run. And, as you may know or have heard, customer service, support, reliability, and dependability often go downhill once a company is owned by those who aren’t fully invested in helping your business thrive.
Here’s what other pet care professionals like you are saying about working with “corporate-owned” pet care softwares:
- “We loved it when we first started using it….but recently the customer service is never helpful. Every time they do an “update” several other things stop working! Every issue we have needs to be escalated and it’s days before we even get a response.”
- “I spent ALL day dealing with customer complaints and online with support and nothing is resolved. I’ve never had this much negativity from customers and it sucks!!”
- “I have always defended them but this year they have been costing us money not saving it. So many errors. And I could probably manage that if they weren’t so condescending when you ask for help.”
These are just a few public comments made by users of “corporate-owned” software companies.
We encourage you to think carefully about who you trust to help you deliver exceptional customer experiences, who has access to your data, how your data is being used, and who you can rely on when you need them. That choice is yours, and no one should use your data but you!
Many business owners prefer to work with people, not corporations, who understand the needs of small-to-medium-sized business owners. We’re sending this message to help you avoid a bad experience, disruptions to your business, or situations that prevent you from being as efficient as possible!
If you share similar concerns, set up a time to speak one-on-one by clicking below. We’d love to help you make a decision that’s best for your business and your clients.
Click here to get in touch with the KC Team
Kennel Connection stands behind every promise we make. After 30 years in this industry, our owners are still present at trade shows and very actively engaged in the business. Stop by our booth at the next show and meet an owner who is truly invested in your success!
