After Hours Emergency Support | Kennel Connection

After-Hours Emergency Support

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you’re issue does NOT consist of one of the following items, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.

– Kennel Connection Desktop – Will not open on any machine including server.

– KC-Cloud – Cannot login/spinning and you’ve verified you have Internet.

– KC Online Reservations – Clients are getting an error upon login or cannot book ANY reservations.

– Hello-Groom – Cannot login/spinning and you’ve verified you have Internet.

– Credit Card Processing – Cannot take payments at all from any method.

– PawLoyalty – Cannot login/spinning or extreme latency and you’ve verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.

Please view support agreement for more information