LA/CP After Hours Issues - Kennel Connection

This form should be used to report Live Access and OLR errors after-hours only. Any other submissions will not be viewed.

If you have arrived at this form, it means you are having issues with your Online Reservation platform where no reservations are able to come through or be approved due to an error message and it is outside of our business hours (Monday – Friday 8am – 5pm EST.) This form is submitted to our development team directly and someone will respond as soon as possible. If you are unable to connect or login to your Live Access or OLR system, do not submit this form. Please submit an after-hours emergency support request here: After-Hours Support.

If you have arrived at this form during our business hours, please exit and either submit an email to Support@KennelConnection.net, call us at 888-486-4343 or use this form: Contact Us. Submissions here during business hours or for any issue not related to the above will not be viewed.

Name

Business Name

Email Address

Your Live Access URL

Please enter your own (.mykcapp.com) Live Access URL.

Description of Issue

Please enter as much detail as possible including any error messages

Unsure of how to take a screen shot but want to include one for faster resolution? Click this link to find out how.. (Steps to taking a screenshot)

Please confirm

By submitting this form, I have confirmed my Live Access is running and accessible but we are not able to receive any Online Reservations at all and it is outside of the normal business hours listed above. I also understand that if my submission does not meet the criteria for an after-hours issue, it will not be viewed.